FREE U.S SHIPPING ON ORDERS $100 OR MORE (USE CODE 'FREESHIP100') | FREE INTERNATIONAL SHIPPING ON ORDERS $200 OR MORE (USE CODE 'INTSHIP200')
FREE U.S SHIPPING ON ORDERS $100 OR MORE (USE CODE 'FREESHIP100') | FREE INTERNATIONAL SHIPPING ON ORDERS $200 OR MORE (USE CODE 'INTSHIP200')
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FAQ

WHERE ARE YOU LOCATED?
LOS ANGELES, CA
 
DO YOU MAKE SPECIAL ORDERS?
UNFORTUNATELY, WE DO NOT MAKE SPECIAL ORDERS.
 
I NEED TO CANCEL MY ORDER.
IF YOU WOULD LIKE TO CANCEL YOUR ORDER, PLEASE EMAIL US AS SOON AS POSSIBLE AT INFO@HIBEKO.COM.
 
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
YOUR ORDER WILL TAKE WITHIN 2-4 BUSINESS DAYS TO LEAVE OUR WAREHOUSE FROM THE DATE IT WAS PLACED. ONCE SHIPPED: PRIORITY U.S. SHIPPING: 2-4 BUSINESS DAYS. / INTERNATIONAL: 7-21 BUSINESS DAYS
WHAT IS THE POLICY ON CUSTOMS/TAXES FOR INTERNATIONAL ORDERS?

CUSTOMS, DUTIES AND TAXES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST. WHEN YOU PLACE AN INTERNATIONAL ORDER, YOU AGREE TO PAY ANY APPLICABLE CUSTOMS, DUTIES, OR TAXES LEVIED BY YOUR DESTINATION COUNTRY.

UNFORTUNATELY, WE CANNOT CALCULATE THESE CHARGES PRIOR TO YOUR ORDER BEING PLACED, AND ARE UNABLE TO COVER THEM FOR CUSTOMERS. ANY APPLICABLE FEES WILL BE COLLECTED FROM YOU BY THE CARRIER UPON DELIVERY.

PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO DETERMINE WHAT THESE ADDITIONAL COSTS WILL BE PRIOR TO PURCHASE. 

 
WHAT IS THE STATUS OF MY ORDER? 
YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION WHEN YOUR ORDER SHIPS.
 
WHAT IF I RECEIVED A DAMAGED PRODUCT? 
AS SOON AS YOU RECEIVE THE ORDER, EMAIL US AT INFO@HIBEKO.COM. WE WILL COVER THE COST OF RETURNING YOUR ITEM SO THAT IT CAN BE REPAIRED, REPLACED OR REFUNDED.
 
WHAT FORM OF PAYMENTS DO YOU ACCEPT?
WE ACCEPT ALL MAJOR CREDIT CARDS, AS WELL AS PAYPAL.
 
A PRODUCT I’VE SEEN IS NO LONGER AVAILABLE.
YOU MAY LET US KNOW WHICH UNAVAILABLE ITEM YOU WOULD LIKE BY EMAILING US AND DEPENDING ON THE AMOUNT OF DEMAND WE WILL RESTOCK. BUT OTHERWISE, DUE TO OUR PRODUCTS BEING EXCLUSIVE AND CUSTOM MADE, IT WILL BE SOLD OUT COMPLETELY. SIGN UP FOR OUR NEWSLETTER OR FOLLOW US ON SOCIAL MEDIA TO RECEIVE UPDATES ON NEW ARRIVALS, RESTOCKS, ETC.